Missed Lesson Policy
Essential Tennis operates on very strict and small student coach ratios. Your fees hold your position within this small ratio and it is your choice and responsibility as how many classes you attend. It is not possible to deduct the missed lessons from your account. Our costs (wages, balls, court hire, lights, coaching rights and insurance) remain the same whether you attend or not. If you are on school camp, family holiday or absent for a minor illness etc unfortunately your class cannot be rescheduled in the same manner as our classes are at capacity and this would result in overcrowding and unbalancing of other classes.
However, there is a small possibilty that we may be able to arrange a substitute lesson if coaching availablity permits.
Inclement Weather & Heat Policy
If we have a cancelation due to inclement weather we will make up the lesson later in the term or in our school holiday program.
Where possible your coach will contact you via text message to let you know if your lesson/s will be cancelled due to wet weather or heat policy. If you do not get a text, please presume the lesson is going ahead as normal. If trying to contact your coach regarding weather and they do not answer they are more than likely on court coaching as normal.
When the temperature reaches 37 degrees and over at your tennis venue, all coaching sessions will be suspended until the temperature drops. Please be aware the temperature will be taken at the individual venue and your safety is our primary concern.
Missed Lesson due to long term injury (eg broken limbs, glandular fever) can be credited and carried over to the next term if make up classes are not suitable. Appropriate notice must be given for this to apply.
Photography & Video Policy
Clients acknowledge that Essential Tennis may film, use video analysis and photography during programs, lessons and events. Clients acknowledge and agree that this usage, including for marketing & promotion purposes, is without compensation or notice to yourself. Images may be used on our website, social media and other promotional material.
If you do not wish for Essential Tennis to use you or your childs image or video footage please contact us.
Your privacy is important to us. The data collected from you will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent. The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
Medical & Liability Policy
Clients hereby authorise the staff of Essential Tennis to use their best judgment in any emergency requiring medical attention. Clients release Essential Tennis from any and all liability for injury or illness and costs, incurred while undertaking a program or event with Essential Tennis.
"That's when you've got to grit your teeth and hang in there and try and find a way to win when you're not playing your best tennis - that's what I can be proud of" -Lleyton Hewitt
Office- 5245 6603
Cameron- 0408 517 620